Rapter Casino — Privacy Policy

1. Overview

Rapter Casino is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, secure, and retain data when you visit raptercasinoau.com, create an account, and play our games, including any related services such as payments, support, and responsible gambling tools.

2. Information We Collect

We may collect the following categories of information:

• Account and identity information: name, date of birth, username, country of residence, and verification details provided during onboarding.
• Contact information: email address and, where you provide it, phone number for account and security communications.
• Transaction and payment information: deposit/withdrawal details, payment method information, transaction IDs, amounts in AUD, and billing metadata (e.g., last four digits of a card when available).
• Game and usage data: game sessions, gameplay events, stakes, winnings, device identifiers, referral source, and interactions with the website.
• Technical data: IP address, browser type, operating system, device type, log data, and approximate location inferred from IP.
• Communication content: messages you send to customer support, including dispute details and request history.
• Risk and compliance information: information used to prevent fraud, money laundering, and abuse, including sanctions and identity checks where applicable.

3. How We Use Your Information

We use personal information for the purposes described below:

• To provide and operate the service, including account creation, authentication, game access, and user experience improvements.
• To process deposits and withdrawals and manage account balances.
• To verify eligibility and age, maintain responsible gambling safeguards, and support self-exclusion requests where available.
• To detect, investigate, and prevent fraud, cheating, and other prohibited activity.
• To comply with legal and regulatory requirements, including payment processing obligations and dispute handling.
• To respond to customer support requests and manage communications about your account.
• To improve performance, security, and reliability of raptercasinoau.com.
• To send promotional communications only where permitted, and only if you have not opted out.

4. Cookies and Similar Technologies

Rapter Casino uses cookies and similar technologies to operate the site and understand how it is used. Cookies may be session-based (deleted after you close your browser) or persistent (stored for a period of time).

We use cookies for purposes such as:

• Essential site functionality (e.g., keeping you logged in).
• Security and fraud prevention (e.g., limiting suspicious activity).
• Personalisation and preferences (e.g., remembering certain settings).
• Analytics and performance measurement (e.g., counting page views and improving load times).

You can control cookies through your browser settings. If you disable essential cookies, some features of Rapter Casino may not work properly.

5. Sharing of Information With Third Parties

We share information only as necessary to run the business and as described in this policy. Examples include:

• Service providers: payment processors, hosting and infrastructure providers, customer support tools, and analytics providers.
• Game content and technology partners: systems used to deliver games and track gameplay events.
• Identity verification and risk screening providers: where required for onboarding, compliance, or fraud prevention.
• Professional advisers: legal, audit, or compliance consultants when needed for business operations.
• Regulatory and legal authorities: when required by law or to protect rights, safety, and the integrity of the service.

We do not sell your personal information for money. Where data sharing occurs for advertising purposes, we will provide choices where required by law.

6. Data Security

We apply technical and organisational measures designed to protect information against unauthorised access, misuse, loss, alteration, or disclosure. These may include encryption in transit, secure authentication, access controls, and monitoring of suspicious activity.

No system is completely secure. While we work to protect your data, you acknowledge that risk can never be fully eliminated online.

7. Data Retention

We retain personal information only for as long as necessary for the purposes stated in this policy. Retention periods may vary based on the type of data and the reason it is held, such as:

• Account records: for as long as your account remains active, plus a period required for legal, tax, reporting, and dispute obligations.
• Transaction data: for periods needed to support payment reconciliation, accounting, and compliance requirements.
• Security and fraud-related logs: for as long as needed to investigate, prevent abuse, and maintain safety.
• Support communications: for as long as required to address requests and resolve disputes.

When data is no longer required, we take steps to delete, anonymise, or securely dispose of it.

8. Player Rights and Choices

Depending on where you live, you may have rights regarding your personal data, including:

• Access to the personal information we hold about you.
• Correction of inaccurate information.
• Deletion in certain circumstances.
• Restriction or objection to certain processing activities.
• Portability of data where applicable.
• Withdrawal of consent (where processing is based on consent).

To make a request, contact our support team using the details in the Contact section below. We may need to verify your identity before fulfilling a request.

9. International Data Transfers

Rapter Casino operates online and may use service providers located in different jurisdictions. Your information may be transferred, stored, or processed outside your home country to enable the operation of the site and for security, compliance, and support purposes.

When we transfer information internationally, we take steps intended to safeguard data in line with applicable requirements.

10. Children’s Privacy

Rapter Casino is intended for adults who meet the eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to remove it.

11. Operator Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact the operator at the details available on raptercasinoau.com. For reference, the licence number for Rapter Casino is GLH-48BD2DB30A1E48E2.